FREE Shipping on all domestic orders, except heavier items to the West Coast

We are located in Georgia and will ship your package either UPS or USPS. If you are on the West Coast, most times we will have to add in a minimal surcharge on heavier items to help offset very expensive shipping costs.

NOTE: On a few of our heavier items, such as the Orchid Bark, there is an additional flat rate shipping charge.

We are trying to secure better postal rates for our international orders, but at this time the USPS is offering the best prices.

Returns and Refunds

Orchid Supply Store's goal is to provide outstanding customer service and make your shopping experience enjoyable. We do understand that some products must be returned and therefore we have established the following policy:

We must receive a return request within 7 days of your receipt of the product and item must be returned within 30 days of purchase. Item must still be in MINT FACTORY SEALED CONDITION and we ask that you provide a reason for the return, other than I don't want it or need it.

If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully, if possible in the original shipping carton.

If an item is returned due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.

If the return is not due to an error of ours (i.e.- you ordered it and then decided later that you didn't want it), the buyer accepts full responsibility for all shipping costs to the buyer and the return shipping. When shipping back an item, please use USPS 1st Class Mail or USPS Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return.

Any package returned to us marked "Refused", "Undeliverable" or otherwise, is subject to a 20% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens).

If a package is lost or misdirected due to an incorrectly input address, we are not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address. Refunds are usually issued within 7 business days of receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued. Please don't forget to include your order number with any return!